Important information about coronavirus (COVID-19)



If you or someone you live with has a high temperature, a new continuous cough, or a loss or change to sense of smell or taste, please follow the NHS guidance on self-isolation. To check if you need medical help, use the 111 coronavirus serviceDO NOT go to your GP surgery, hospital or pharmacy.

High Pastures Help us to Help You Campaign-editable content page

Help us to Help You- Our ‘Deal’ with Patients

We Will

 

  • Safely and respectfully help you with your health needs according to their clinical priority

 

  • Respond to your online clinical consultations (eConsult ) within the time frame shown and by 6.30 the next working day at the latest

 

  • Process your repeat prescription requests within 2 working days of receipt 

 

  • Provide phone assistance to those who genuinely need it

 

  • See you in person if your health problem needs it (including by a GP if necessary )

 

  • Ensure your health care is supervised by a named GP at the Practice 

 

  • Listen to any constructive criticism of us that you raise via Healthwatch Sefton or our official patient participation  group
  • Communicate effectively with you 

 

 

We Ask you to

 

Be respectful to all our staff

 

Always give at least 2 working days notice for repeat prescription requests

 

Respect our right not to comply with your request if we feel it is justifiably inappropriate

 

Not use the phone to contact us if your problem can be dealt with via the website 

 

Sign up for online repeat prescriptions and provide us with up to date email and mobile phone contact details 

 

Not post unfair or factually incorrect criticisms about us on social media or patient feedback forms

 

If you feel its justified please express thanks for any good care you receive- it really is appreciated and gives us a lift !

 

Accept and respect the new care pathways we are operating at the surgery ( as detailed on the website) 

 

Allow at least a week for us to respond to routine and administrative requests 

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Contact Us

High Pastures Surgery
138 Liverpool Road North
Maghull
Liverpool
Merseyside
L31 2HW
Tel: 0151 526 2161