We appreciate that your experiences of how to access GP medical services are likely to have changed in the last 12 months. Some of those changes are inevitably due to the challenging Covid-19 pandemic such as the need for infection control measures and reducing footfall in the surgery. Other changes you will notice are simply due to wider changes within NHS primary care.
- Increased use of technology and IT such as online consultations and repeat prescribing.
- Communicating digitally with you, when appropriate, with text, video and emails
- Your medical needs being safely provided by an expanded practice workforce which includes Care Navigators , Physicians Associates , Prescribing Nurses as well as your traditional GPs (who are still very much in overall charge of your care). Find out more about our Multidisciplinary Team
These FAQs have been developed by reviewing hundreds of comments you (our patients ) have submitted. We have also had input from local partners such as HealthWatch Sefton , Sefton CCG , eConsult , Sefton Local Medical Committee, South Sefton Primary Care Network , Merseycare , Sefton 7 day access services and more. Our own staff have also contributed as they are acutely aware of the queries you commonly raise
These are summarised in our document Help us to Help You