We appreciate that our patients' experiences of how to access GP medical services have significantly evolved in the last 12 months. Some of those changes are inevitably due to the challenging Covid-19 pandemic we all find ourselves currently in such as the need for infection control measures and reducing footfall in the surgery. Other changes you will notice are simply due to wider changes within NHS primary care.
- increased use of IT and digital platforms such as online consultations and repeat prescribing along with increased communication with text and emails
- more skill mixing which means your medical needs can be safely provided by an expanded workforce which includes Care Navigators , Physicians Associates , Prescribing Nurses as well as the GPs (who are still very much in overall charge of your care) Find out more about our Multidisciplinary Team
These FAQs have been developed by reviewing hundreds of comments you (our patients ) have submitted. We have also had input from local partners such as HealthWatch Sefton , Sefton CCG , eConsult , Sefton Local Medical Committee, South Sefton Primary Care Network , Merseycare , Sefton 7 day access services and more. Our own staff have also contributed as they are acutely aware of the queries you commonly raise
These are summarised in our Help us to Help You Deal